Payment, Delivery and Warranty
To shop in TERGAN ® online store you need to register or fill your shopping cart, and then enter your data in the next shopping step.
After sending the order you will receive an e-mail. We will contact you by phone for its final confirmation.
If for some reason you have lost your password, use the page “Forgotten Password”.
The transport cost shall be paid by the customer.
Prices for Europe include VAT for shipments up to 2 kg.
Shipment up to 5 kg are sent through Eurobag service. Eurobag is a bag with meazurement 54 х 43 cm.
The price of Eurobag service for Romania is EUR 10.
Prices for Germany are not valid for islands Borkum, Juist, Norderney, Baltrum, Langeoog, Wangerooge, Nordfries, Inseln and Helgoland.
For mainland Greece are valid above-mentioned uniform prices. Do not make delivery to the Greek islands and the United Kingdom.
Uniform price directly to UAE (Abu Dhabi, Dubai) 68.00 EUR, VAT included for shipments up to 0,5 kg. For shipments over 0,5 kg, the shiping fees are calculated by the courier company (usually ARAMEX).
Flat fee shiping price directly to Oman 68.00 EUR, VAT included for shipments up to 0,5 kg. For shipments over 0,5 kg, the shiping fees are calculated by the courier company (usually ARAMEX).
Tariffs are set by the courier company. For more information, please write to our e-mail, or call the contact phone numbers.
Delivery is made by a courier company to the address specified in the order or upon your registration.
The period for delivery of the order is on average 3 to 7 working days after receiving confirmation from the customer.
The period for delivery of the order to UAE (Abu Dhabi, Dubai), Oman and Qatar is on average 3 to 7 working days.
Orders from Saturday and Sunday are processed on Monday.
Please note that the shipments to the USA, considering the current situation, may take up to 30 days to be delivered.
For orders placed during the holidays, you need to contact us for more information!
Delivery is made by the courier company Interlogistica - www.interlogistica.bg. By e-mail or telephone you will be notified when your order is dispatched. If you have additional questions please write to our e-mail: email@example.com or call tel: +359 878 243 164.
Upon customer’s request, each product can be wrapped up as a gift as this service is completely free.
For each product purchased you get a warranty card which describes the warranty terms and conditions.
If the product you received is damaged or defective, you can claim by contacting us. For this purpose, you should return the goods with duly filled in information about the type of claim in the warranty card that accompanies each product.
If the claim is well founded, the claimed product is replaced with other of the same type. If product replacement cannot be provided, the amount paid by you shall be refunded.
If the claim is well founded, the cost of returning the product claimed and delivery of new one shall be borne by the trader.
Conditions for replacement/return
Customer may request return of the selected product or withdrawal from their order.
Purchased product can be replaced/returned within 7 working days of receipt.
The product should be returned in the form in which it is delivered (with a copy of the invoice and filled in return form) and upon the following conditions:
- not being used
- not having its labels removed
- its container is not impaired (shipment packing may be opened), stained or otherwise damaged.
The costs of returning the product are borne by the buyer.
If the selected product is not available at that time, the order may be delayed. In this case the customer shall be notified promptly about the possible delay.
You can return your products by mail or by courier (cost of delivery of the new product are borne by TERGAN ®) or directly to stores in Bulgaria.
Costs of returning the products are at the expense of the Customer.
The value of the returned products is reimbursed by bank transfer.
The cost of delivery is not refundable.
For more information, recommendations and irregularities, you can contact us at:
Phone: 0359 878 243 164
TERGAN ® team wishes you a pleasant shopping!